Refunds, Returns & Cancellations
Here at Riz Boardshorts we are very proud of our products and hope that each and every one of you that slips on a pair of Riz boardies will be 100% satisfied with your purchase.
If, for whatever reason, you are not satisfied we will be happy to offer an exchange or refund. All we ask you to do is return your purchase to the address below in its original and unworn condition within 28 days of receipt and we will either send out replacement goods or refund you the purchase price.
Ali Murrell (Riz)
The Ground Floor
23 Beauclerc Road
Before you put them back in the post please email us at firstname.lastname@example.org including the following details: The exact details (size, style & design) of the returning short(s), the reason(s) for the return and your preference with regards to exchange / refund. If you prefer to exchange please state the exact details of the new short(s) required.
Unfortunately, parcels that are returned to us remain the customer’s responsibility and a refund / exchange cannot be given until they are received by us. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.
If the item was incorrect, faulty or damaged when you received it, please notify us within 14 days of receipt and we will also refund the cost of the delivery.
If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
None of the above conditions affect your statutory rights when goods are faulty, or not as described.
Please note that at times of Sale our return policy for Sale items is 14 days. It's important for us to make sure that others get a chance to purchase returning items before the Sale closes.